Terms & Conditions

DeliveryWebsite

Product Delivery

Delivery via our courier service is available for deliveries within the UK (excluding Highlands and Islands of Scotland, Ireland, Scilly Isles, Channel Islands and Isle of Wight). Delivery can be also made to the excluded areas: please contact us for more information.

Courier A Courier B
Delivery is for a flat fee of £95. This courier option is best for long distances. Products sent using this method will use limited packaging which means less recycling for you.

A two man delivery service is available – please let us know if you require help unloading products at your address. Failure to deliver products to your address if you fail to inform us will incur a fee for inconvenience caused. Upon delivery any products must be removed from their packaging and checked before signing the courier’s documentation.

In the event of damage during transit a full refund will be made providing that the product was checked by the customer prior to the courier leaving the customer’s address. Any damaged products are to be returned to the courier A. No refund will be possible if the customer fails to check products for damage before our courier leaves the customer’s address. It is the customer’s responsibility to ensure that the products are checked for damage before the courier leaves the customer’s address.

Delivery costs are calculated on a per-product basis. Please contact us with your address (including postcode) for a quote. This courier option is best for shorter distances. Products delivered in this way will have more packaging than products sent with Courier A which means more recycling for you.A two man delivery service may be available – please contact us for more information.

For international delivery please send us a message asking for a quote, including your locality.

Products delivered using our courier are insured for loss and damage.

It is the customer’s responsibility to ensure that the purchased product is of a size that enables delivery into the customer’s address. Refunds will not be made if measurements have not been checked before purchasing: all dimensions are available on the product pages of this website.

All products are delivered as quickly as possible, however our priority is ensuring that furniture is delivery safely rather than swiftly. If products are in stock at the time of purchase we aim to deliver within 5-7 working days. If products are made to order our estimated delivery time is 4-6 weeks.

Small products will be sent via the post office – if your order is eligible for this delivery method you will be able to select it at the checkout.

A customer may wish to arrange to have furniture collected from us by their chosen delivery service. We will be unable to take any responsibility for loss or damage during transit, and unable to offer any refund if the furniture is delivered by any method other than our own courier.

Collection

If you wish to collect the goods yourself, there are two places where pick up is available; Spellbrook village (a CM post code seven miles north of junction 7 on the M11) or alternatively, from a location three and a half miles from junction 10 on the M23.

All products are checked for damage before being wrapped, packed and dispatched from GroovyGrain.

Cancellation & return policy

GroovyGrain cannot offer a refund if you choose to cancel your order.

Returns can only be made if products are broken or damaged in transit.

If you wish to return an item you must contact us by email with pictures of the damage within 24 hours of receipt.

If you wish to return any products to us we will arrange delivery. Once products have been returned to us (in their original wrapping) we will assess their quality and if they are found to be of good quality then no refund will be made.

GroovyGrain will not accept any responsibility for delays caused by road works, road accidents, road closures, breaks down any circumstance beyond our control.

Website Terms & Conditions

This agreement applies as between you, the User of this Website and the Company, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using this website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.


1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:

Account means collectively the personal information, Payment Information and credentials used by Users to access paid content and/or any communications system on this Website;
Carrier means any third party responsible for transporting purchased Goods from our premises to customers;
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
Goods means any products that the Company advertises and/or makes available for sale through this Website;
the Company means Elloptica, trading as GroovyGrain, a company registered in England under Company Number 07276796;
Service means collectively any online facilities, tools, services or information that the Company makes available through the website either now or in the future;
Payment Information means any details required for the purchase of Goods from this website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
Purchase Information means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
System means any online communications infrastructure that the Company makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
User/Users means any third party that accesses the website and is not employed by the Company and acting in the course of their employment; and
Website means the website that you are currently using (www.groovygrain.co.uk) and any sub-domains of this site (e.g. shop.groovygrain.co.uk) unless expressly excluded by their own terms and conditions.


2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.


3. Business Customers
These Terms and Conditions do apply to customers buying Goods in the course of business.


4. International Customers
If Goods are being ordered from outside the Company’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. The Company is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and the Company cannot guarantee that the packaging of your Goods will be free of signs of tampering.


5. Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Company, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by the Company.


6. Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of the Company or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Website does not imply any endorsement of the sites themselves or of those in control of them.


7. Use of Communications Facilities
7.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
7.1.1 You must not use obscene or vulgar language;
7.1.2 You must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
7.1.3 You must not submit content that is intended to promote or incite violence;
7.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
7.1.5 The means by which you identify yourself must not violate these terms of use or any applicable laws;
7.1.6 You must not impersonate other people, particularly employees and representatives of the Company or our affiliates; and
7.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
7.2 You acknowledge that the Company reserves the right to monitor any and all communications made to us or using our System.


8. Accounts
8.1 If you create an Account for purchasing items it will contain certain personal details which may vary based upon your use of the Website. By continuing to use this Website you represent and warrant that:
8.1.1 all information you submit is accurate and truthful;
8.1.2 you have permission to submit Payment Information where permission may be required; and
8.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
8.2 It is recommended that you do not share your Account details, particularly your username and password. The Company accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
8.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact the Company immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, the Company accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
8.4 When choosing your username you are required to adhere to the terms set out below in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.


9. Termination and Cancellation
9.1 Either the Company or you may terminate your Account. To terminate your account please send an email to info@groovygrain.co.uk and your Account will be terminated within 72 hours of receipt of the email. If the Company terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
9.2 If the Company terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
9.3 the Company reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
9.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
9.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.


10. Goods, Pricing and Availability
10.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from the Company correspond to the actual Goods, the Company is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.
10.2 Where appropriate, you may be required to select the required size, model, colour, number or other features of the Goods that you are purchasing.
10.3 The Company does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the website.
10.4 All pricing information on the Website is correct at the time of going online. The Company reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every 6 months.
10.5 All prices on the Website DO NOT include VAT.


11. Changes to the Service and these Terms and Conditions
The Company reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If the Company is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.